Official Help & Support

Get in Touch with SongViber

Have questions about a song meaning, want to partner with us, or have feedback on our AI breakdowns? We're here to help.

Direct Email Support

Reach out directly to our global operations and engineering team. We prioritize inquiries from users, educators, and rights holders.

support@songviber.com

Response Standards

Rapid 24-Hour Turnaround
All user tickets and contact inquiries receive human verification within 1 business day.
Copyright & DMCA Inquiries
Rights holders can submit notices with designated subject tags for expedited review.
VIP & Early Bird Support
Waitlist VIP members receive priority routing for song breakdown requests.

Send Us a Message

Fill out the form below and we will respond to your inquiry promptly.

Frequently Asked Questions

Quick answers to common questions about SongViber features, quotas, and lyrics.

How do I request a new song to be analyzed?

You can search for any track using our search bar or use the "Paste Lyrics" feature to instantly import and analyze any song or poem in seconds.

Is SongViber free to use?

Yes! SongViber offers generous free monthly quotas for lyric breakdown, translations in 100+ languages, and vocabulary flashcards. Early bird VIP members get bonus quotas.

How do I report an inaccurate lyric or AI translation?

On every song line, you can use the thumbs-up / thumbs-down buttons to submit line-level feedback. Our AI models continuously re-train on community corrections.

How do copyright holders submit inquiries or licensing notices?

Select "Educational Fair Use & Copyright" in the contact form or email support@songviber.com directly with the track name, artist, and details.