Refund Policy
Effective Date: 2026-Jun-20
THIS REFUND POLICY EXPLAINS HOW REFUNDS ARE HANDLED FOR PURCHASES MADE THROUGH SONG VIBER (“SONG VIBER”, “WE”, “OUR”, OR “US”). BY PURCHASING A SUBSCRIPTION OR ANY PAID FEATURE WITHIN SONG VIBER, YOU AGREE TO THIS REFUND POLICY IN ADDITION TO THE TERMS OF THE PLATFORM THROUGH WHICH YOU MADE YOUR PURCHASE, SUCH AS APPLE APP STORE OR GOOGLE PLAY STORE.
1. Platform-Based Purchases
If you purchased a subscription or in-app feature through the Apple App Store or Google Play Store, all payment processing, billing, and refund requests are handled directly by the respective platform. Song Viber does not process payments or issue refunds directly for these transactions.
Refund eligibility, approval, and processing for such purchases are fully subject to Apple or Google policies. You may need to contact Apple or Google support directly to request a refund.
2. Direct Purchases (If Applicable)
If Song Viber offers any purchases made directly through our website or other external systems in the future, refund requests for those purchases will be reviewed in accordance with this Refund Policy and applicable law.
Refunds, where applicable, may be granted at our discretion in cases such as accidental duplicate purchases, technical errors in billing, or failure to deliver purchased services due to issues on our side.
3. Digital Services Policy
Song Viber provides digital content and services, including lyrics access and AI-powered translation features. Once a digital service has been accessed, consumed, or made available to the user, it is generally considered delivered. For this reason, refunds are not guaranteed simply due to dissatisfaction with content, translation accuracy, or subjective experience.
We do not guarantee that translations will be error-free, fully accurate, or aligned with user expectations, as they are generated using automated systems.
4. Subscription Refunds
Subscriptions purchased through app marketplaces such as Apple App Store or Google Play Store are subject to their respective billing cycles and refund rules.
Users are responsible for managing subscription cancellations through their platform account settings. Canceling a subscription does not automatically result in a refund for previously charged billing periods unless required by applicable law or platform policy.
5. Technical Issues
In cases where a paid feature is not accessible due to technical issues attributable to Song Viber, we may, at our discretion and where required by law, provide a resolution which may include service restoration, credit, or refund evaluation, depending on the nature of the issue.
6. Fraudulent or Unauthorized Transactions
If you believe a transaction was made without your authorization, you should immediately contact the relevant payment platform (Apple or Google) and also notify us at the contact details provided below. We may assist in investigating such cases, but cannot guarantee refund approval.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or platform policies. Updated versions will be made available within the Service. Continued use of Song Viber after changes take effect constitutes acceptance of the updated Refund Policy.
By using Song Viber and making a purchase, you acknowledge that you have read and agreed to this Refund Policy.